Terms, Conditions & Privacy

Shop Info

Call it Done Automotive
3116 Ivanhoe Ave, St. Louis, MO 63139
Phone: 314-712-3116
Website: www.callitdoneautomotive.com

Service Policies

Estimates & Authorizations

Estimates are approximations based on the information available at the time they are created. Unexpected issues such as rust, seized fasteners, hidden damage, parts availability, or additional failures may change the final cost or repair time. If additional repairs are needed, we will provide an updated estimate for approval before proceeding.

Diagnostics

We use advanced diagnostic equipment and proven testing procedures to identify the root cause of vehicle concerns. Diagnostic services are non-refundable once testing has begun. In some cases, testing may identify a condition that must be repaired before additional testing can continue. Evaluation credits, when applicable, are subject to the terms provided with your estimate or repair order.

Deposits & Appointment Policy

Deposits may be required for first-time clients, jobs over $1,000, special-order parts, non-returnable parts, or other situations determined by the shop. Deposits may become non-refundable once parts are ordered, work has begun, or an appointment is missed or canceled without proper notice.

First-time clients may be required to place a $50 appointment deposit, which is applied toward the final invoice at service. For services under $50, full payment may be required upfront.

Clients are expected to arrive within 30 minutes of their scheduled appointment time. Missed appointments, late arrivals, or cancellations with less than 24 hours’ notice may result in forfeiture of the deposit and may require a deposit for future appointments.

Payment Terms

Payment is due upon completion unless prior written arrangements have been made. We accept cash, debit, credit, and financing options. Unpaid balances may be subject to collection efforts, storage fees, and/or a mechanic’s lien as allowed under Missouri law.

Special-Order Parts

Special-order, electrical, used, salvage, and customer-supplied parts may be non-returnable and/or excluded from warranty coverage. Full details are provided with the estimate or repair authorization when applicable.

Storage Fees

Vehicles left more than 48 hours after completion of diagnostics, estimates, or repairs may be subject to storage fees unless prior arrangements are made in writing. Vehicles left for an extended period without communication may be considered abandoned and subject to lien or removal at the owner’s expense.

Warranty Overview

Vehicles 15 years old and newer are generally covered by a 3-Year / 36,000-Mile Limited Repair Warranty. Vehicles over 15 years old are generally covered by a 12-Month / 12,000-Mile Limited Repair Warranty.

Warranty coverage applies only to qualifying repairs performed by Call it Done Automotive and covers defects in parts supplied by Call it Done Automotive and installation-related workmanship. Warranty claims must be returned to and inspected by Call it Done Automotive before warranty work is authorized.

Warranty does not cover unrelated failures, normal wear, abuse, neglect, overheating, contamination, declined recommended repairs, customer-supplied parts, used parts, salvage parts, or repairs performed by another facility without prior approval.

Complete warranty terms are provided with each repair authorization and invoice.

Policy Notice

The information on this page is provided as a general overview of our policies. Complete terms, conditions, warranty information, and repair authorization language are provided with every estimate, repair order, and invoice. In the event of any inconsistency, the terms accepted with your estimate, repair order, or invoice govern.

Privacy Policy

Information We Collect

We may collect your name, phone number, email address, billing information, vehicle information, VIN, service history, photos, videos, diagnostic information, and communication preferences.

How We Use Your Information

• Scheduling appointments
• Preparing estimates and invoices
• Obtaining repair approvals
• Providing service updates
• Documenting diagnostics and repairs
• Processing payments
• Handling warranty or insurance-related communication
• Sending relevant service reminders or follow-ups

What We Don’t Do

We do not sell your personal information. Information is shared only as needed to operate our business, such as with payment processors, parts suppliers, warranty providers, software providers, or other service-related vendors.

Data Security & Retention

We use reasonable safeguards to protect customer information. Service records may be retained for business, warranty, accounting, and legal purposes.

Your Choices

• You may request a copy or correction of your customer information.
• You may opt out of marketing texts or emails at any time.
• Certain service records may need to be retained for legal, accounting, or warranty purposes.

Contact

For privacy questions or requests, contact us at info@callitdoneautomotive.com or 314-712-3116.

SMS/Text Messaging Disclosure

By providing your mobile number, you consent to receive SMS/text messages from Call it Done Automotive related to appointment scheduling, estimate approvals, repair updates, invoices, reminders, and follow-ups. Message and data rates may apply. Message frequency varies.

• Opt-Out: Reply STOP to unsubscribe from non-essential text messages.
• Help: Reply HELP for assistance.
• Consent Not Required: Consent to receive texts is not a condition of purchase or service.
• Privacy: See our Privacy Policy above for how your information is handled.