Terms, Conditions & Privacy

Last updated: October 22, 2025

Call it Done Automotive (“we,” “us,” or “our”) provides this page to clearly outline our service terms, estimate/invoice policies, and how we handle your information. By scheduling service, approving an estimate, or accepting a finished vehicle, you agree to these terms.

Shop Info

Call it Done Automotive

3116 Ivanhoe Ave, St. Louis, MO 63139

Phone: 314-712-3116

Website: www.callitdoneautomotive.com

1) Estimate Terms (Pre-Work)

Estimates

Estimates are approximations based on anticipated work. Unexpected issues (rust, seized/broken fasteners, hidden damage) may change labor, parts, and time. You authorize us to source required parts/materials and to operate the vehicle for testing/verification. If additional repairs are needed, we will provide a revised estimate for approval before proceeding. All parts are new unless otherwise noted.

Diagnostics

Diagnostics are billed at our standard hourly rate, minimum 0.5 hr. Our diagnostic service is guaranteed—if our diagnosis is incorrect, we will cover the repair to make it right.

Payments & Special Orders

A 3% processing fee applies to credit card payments. No fees for debit, ACH, or cash. Deposits are non-refundable. No returns/refunds on special-order items or electrical parts. No warranties on used, salvage, or customer-supplied parts.

Seized Fasteners / Rust

Attempts to remove seized or broken bolts/studs/fasteners are billed at our hourly rate with no guarantee of successful extraction. Additional labor, thread repair, or related parts may be required at the customer’s expense. Rust/corrosion can significantly increase repair time and cost.

Aftermarket Warranty Customers

We will assist with claim filing as a courtesy; coverage/payment is not guaranteed. A $75 claim handling fee applies to all claims, in addition to diagnostic/tear-down costs, whether approved or denied. You are responsible for any uncovered charges, and payment is due at service completion unless otherwise arranged. We may refuse work with certain warranty providers. By authorizing service, you allow us to communicate with your warranty company on your behalf.

Storage (During Estimates/Diagnostics)

Vehicles left more than 72 hours after notice of diagnostic completion/estimate may incur $45/day storage starting on the 4th calendar day unless prior arrangements are made in writing. Vehicles left more than 14 days without communication may be considered abandoned and subject to lien/removal at the owner’s expense.

2) Invoice Terms (Post-Work)

Acknowledgment of Work

Your invoice reflects all approved repairs/services. By accepting delivery of your vehicle, you acknowledge that work has been completed to your satisfaction unless otherwise noted.

Payment Terms

Invoices are due in full upon pickup unless prior arrangements are made in writing. A 3% fee applies to credit card payments. No additional fees for debit, ACH, or cash. Failure to pay may result in a mechanic’s lien under Missouri law (MO 429.010) and you may be responsible for legal/collection costs.

Deposits

For jobs exceeding $1,000 or involving special-order / non-returnable parts, a deposit of 50% (or the full cost of parts, whichever is greater) is required before work begins. Deposits become non-refundable once parts are ordered or work has started. If you cancel or fail to present the vehicle on the scheduled date, the deposit may be applied to parts, restocking, and scheduling costs and will be forfeited if those costs exceed the deposit.
Special-order parts remain the property of Call it DONE Automotive until paid in full. Scheduling priority is confirmed only after deposit is received.

New Customers: A $50 appointment deposit is required at the time of booking. This deposit is credited to the final invoice at service. If you no-show or cancel/reschedule with less than 24 hours’ notice, the deposit is forfeited. One reschedule with 24+ hours’ notice keeps the deposit applied.

Diagnostics (Non-Refundable)
Diagnostic fees are non-refundable once performed. Diagnostic services cover the time, tools, data access, and expertise required to identify a concern — not the repair itself. Because results and data are provided regardless of repair authorization or outcome, no portion of diagnostic charges may be credited, waived, or applied toward future work.

Storage After Completion

Vehicles left more than 72 hours after completion/notice of readiness may incur $45/day storage beginning on the 4th day. After 14 days without communication, vehicles may be considered abandoned and subject to lien and/or removal at the owner’s expense.

Warranty

All parts and labor provided by Call it DONE Automotive are covered under a 12-month or 12,000-mile (whichever occurs first) limited warranty unless otherwise noted. This warranty covers defects in parts and workmanship related to the original repair performed by Call it DONE Automotive.

Warranty claims must be inspected and verified by Call it DONE Automotive before any warranty work is authorized. Any repairs or inspections performed by outside parties without prior approval may void this warranty.

If a customer experiences an issue after a repair and believes it may be warranty-related, the vehicle must be returned to Call it DONE Automotive for evaluation.

  • A diagnostic or inspection fee may apply until the cause is confirmed.

  • If the issue is found to be directly related to a part or workmanship covered under warranty, the inspection and repair will be performed at no charge.

  • If the concern is unrelated (for example: wear, road damage, rust, debris, or new issues arising after the original repair), the diagnostic or inspection fee will be billed at the current shop rate.

Warranty does not cover:

  • Normal wear, noise, or vibration that develops over time

  • Damage caused by neglect, abuse, environmental conditions, or improper operation

  • Customer-supplied parts

  • Towing, rental, or incidental expenses

All warranty determinations are at the sole discretion of Call it DONE Automotive.

Used / Salvage / Customer-Supplied Parts

Used, salvage, or customer-supplied parts are installed at the customer’s request and risk. Call it DONE Automotive provides no warranty on such parts or any labor associated with them. If a used or customer-supplied part fails, any diagnostic, removal, or replacement will be billed at the current shop rate. No implied warranties of merchantability or fitness for purpose apply to these parts.

Aftermarket Warranties (If Applicable)

Repairs done under a third-party warranty are subject to provider approval and limits. You are responsible for deductibles, non-covered/declined items, and any outstanding balance at pickup. Claim handling fees and diagnostics are non-refundable.

Broken Bolts / Seized Fasteners / Rust

Extraction attempts and related procedures may require additional labor/parts. No guarantee of successful removal. Additional costs (thread repair, drilling/tapping, replacement components) are the customer’s responsibility.

Disclaimers

  • Declined Work: May affect safety, performance, or reliability; we are not responsible for issues stemming from declined repairs.

  • Pre-Existing Conditions: We are not responsible for unrelated pre-existing issues or worn components that fail during/after repair.

  • Test Drives/Mileage: Reasonable road testing may add mileage to verify proper operation.

  • Liability: We are not responsible for personal items left in the vehicle or for damage due to fire, theft, weather, or other events beyond our control.

Road Hazard Protection (Optional)

Available for $15 per tire. Includes free tire replacement for 12 months from purchase date or until first 2/32” tread, whichever comes first, plus free flat repairs for the life of the tire. Applies only to the original purchaser/vehicle. Tires must be properly maintained; tires at or below 4/32” tread are not covered. Replacement tires must be purchased through Call it Done Automotive. Excludes vandalism, racing, off-road use, accidents, and mechanical failures. To file a claim, bring the damaged tire to us for inspection/service.

Transportation Assistance

For qualifying repairs over $600, Call it Done Automotive can arrange a Lyft ride for your convenience. We cover up to $20 each way (maximum $40 round trip) within our standard service area.

If the ride exceeds that amount, the customer is responsible for the difference.

Lyft rides are arranged by our shop, and we’ll need your pickup and drop-off address to schedule transportation. Service availability may vary based on driver coverage and timing.

3) Terms & Conditions (General)

  • Approvals: We do not perform additional repairs without your approval unless necessary for safety/preventing further damage and we cannot reach you.

  • Parts Availability: Delays may occur due to parts backorders/shipping. We are not liable for delays caused by vendors/carriers.

  • Customer-Supplied Parts: No warranty and additional labor may apply.

  • Returns: No returns/refunds on electrical or special-order parts.

  • Communication: Phone, text, and email approvals are documented and binding.

  • Governing Law: These terms are governed by the laws of the State of Missouri.

  • Updates: We may update these terms at any time; the “Last updated” date will change when we do.

4) Privacy Policy

Information We Collect

Name, phone number, email, address, vehicle/VIN, service history, photos/videos related to service, and communication preferences (e.g., text opt-in).

How We Use Your Information

  • Scheduling, estimates, approvals, service updates, and invoices/receipts

  • Diagnostic/repair documentation and warranty claims (including communications with your warranty company)

  • Customer support and limited, relevant promotions (e.g., maintenance reminders)

What We Don’t Do

We do not sell your personal information. We share data only as needed to operate our business (e.g., payment processors, parts vendors, warranty providers) and only for the intended purpose.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards. Records are retained as required for business, warranty, and legal purposes, then deleted or anonymized when no longer needed.

Your Choices

  • You can request a copy or correction of your information.

  • You can opt out of marketing texts/emails at any time (see SMS section below).

  • Certain service records may be required to be retained for legal/accounting reasons.

Contact

For privacy questions/requests, contact us at info@callitdoneautomotive.com or 314-712-3116.

5) SMS/Text Messaging Disclosure (CTIA Compliance)

By providing your mobile number, you consent to receive SMS messages for appointment scheduling, repair approvals, status updates, invoices, and follow-ups. Message & data rates may apply. Message frequency varies.

  • Opt-Out: Reply STOP to unsubscribe from non-essential texts at any time.

  • Help: Reply HELP for assistance.

  • Consent Not Required: Consent to receive texts is not a condition of purchase or service.

  • Privacy: See our Privacy Policy above for how we handle your data.